Does anyone know? (Someone answer I rly am overthinking here)

So I applied for a program change to bcomm. Gpa is currently 5.0 and that's also my fall/winter gpa. Now when considering program changes do they look at fall/winter grades or also s1 courses? Also I was denied for my request but it was a mistake on the registrar side xuz they didn't update my withdrawn courses in time. Anyways I was told to email admissions at the email yorknow@yorku.ca and it's been over 24 hours but they didn't respond yet. Does anyone know how long they usually take to respond?