School saving bonus not through

Anyone getting the school saving bonus have you got it yet for school activities. My school uses compass and I need to pay for a 300 dollar event. They're like ignoring us because we sent like 4 emails. I know it's a lot, my brother hasn't got the email at all but I got my code that doesn't work. Anyone else? Gonna have to from it out from retirement money. Geez yet again Victoria making promises they can't keep. Packing bad man now I don't think it'll be transferred at all....