Can't reset password

Hey guys,

I'm trying to help my friend log into his Skype account. He forgot his password, so I did the usual code verification ritual via phone number. I got a code, put it in, and pressed next.

Success! Time to enter in a new password. I type it in, and then...

"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."

??? We have been getting slammed with the message for the past couple days now. I'm totally lost. We both have the same kind of computer and the same wifi, yet for some reason, Skype refuses to let him in. Help!