MNVV Issue

We were on Scarlet last week. Decided to choose MNVV towards our next trip (obvs). Didn’t buy MNVV to use later as we knew exactly which voyage we wanted. As the voyage is 2yrs and 1 week away, the onboard VV agent said MNVV could still be applied but would have to be done manually as our trip is just over the 2yr limit - this would take 24hrs and we’d receive email to confirm all sorted. Paid 20% deposit, awaiting addition on MNVV.

4 days later, no email and MNVV has not been applied to booking. Emailed Redglove earlier to basically be told “Tough Luck - we can’t add MNVV to retrospective bookings you should have requested it at the time of booking”. We did!

Anyone else been in a similar situation? Was MNVV applied successfully some time after your booking?